Account billing stages
Below, you will find definitions for each billing stage. The numeric value corresponds to how each stage is identified when working with Outseta's API.
Trialing (2) - The period when the base subscription is free. If a user is currently on a free trial or subscribed to a free plan, their billing stage will be "Trialing." All our honorary members have a billing stage of "Trialling".
Subscribing (3) - The member is currently on a paid subscription.
Canceling (4) - The members subscription will no longer automatically renew on October 1st. The subscription has been cancelled. Cancelling a subscription is effectively resigning a member. During the cancellation period, they are still considered a member.
Expired (5) - The subscription has ended. This stage is reached when the cancellation has completed and the subscription has not not been renewed, or if a subscription is cancelled immediately.
Trial Expired (6) - When a user's free trial period has ended, and the account has never paid. This is the stage an Honorary member will reach after their year has expired.
Past due (7) - The subscription is current, but payment has failed. The user likely needs to update their payment information or they have outstanding invoices beyond the grace period.
Cancelling Trial (8) - When a user requests to cancel during a free trial period. The user will continue to have access for the rest of the trial period, but will not be subscribed at the end of the trial period.
Paused (9) - As yet unsupported (and undocumented) and not available when managing the subscriptions, but likely a future update which will pause invoices for a period.